Today, we’re talking about what to do when a customer is wrong. This is a tough gray area that frequently occurs. You have a customer that makes a mistake, it hurts their business and your tool is involved. So they want to allocate blame regardless of reality. Your choice is then to accept it or risk the customer. Here are the common scenarios.
When a Customer is Wrong
Today, we’re talking about what to do when a customer is wrong. This is a tough gray area that frequently occurs. You have a customer that makes a mistake, it hurts their business and your tool is involved. So they want to allocate blame regardless of reality. Your choice is then to accept it or risk the customer. Here are the common scenarios.